Refund Policy

EXCHANGES AND REFUNDS

We are committed to creating the best shopping experience for you, but we understand that sometimes a situation arises where an item is not suitable for you and you need to exchange or return it.

You can exchange or return your order within 14 days of receiving your package. This means that you have 14 days from receiving your item to request a return. If more than 14 days have passed since you received your product, unfortunately we cannot offer a refund or exchange.

To initiate a return, you can contact us at info@ahrico.com, specifying your order confirmation number, name and surname, email or phone number, whether you would like a refund or exchange for the item, the reason, and attaching photos of the defects. Once we receive your request, our customer service team will forward it to the relevant team who will assess it to confirm the outcome.

To be eligible:

1. The returned item must be in the condition in which you received it.

2. The item must be returned unworn and unwashed in its original packaging with all associated labels. Otherwise, we reserve the right to refuse such return in accordance with our conditions of sale.

3. In the event that the item is NOT returned in the same condition in which the customer received it, the Firenzevestiti store reserves the right to refuse the exchange or refund.

The exchange or refund is NOT permitted in the event of:

wrong sizes by the customer despite the presence of the size guide, with measurements in cm, on each page of the clothing items.
in the event of damage to the product by the customer once it has arrived home.
in the event that the courier cannot find the recipient at the time of delivery, Firenzevestiti declines all responsibility.
in the event that the courier appears to have delivered the package, Firenzevestiti declines all responsibility.
in the event that the customer does not report the defect of the item, proving with photographs, within 24 hours of receiving it.
In the event of no response within 72 hours of Firenzevestiti's response to the return request, the company reserves the right not to proceed with the return and refund.
Firenzevestiti reserves the right to request the customer to send via email photos of the item received that show the defect or non-conformity.

IMPORTANT NOTE

Our company is committed to providing accurate and detailed information about the products offered, including clear descriptions, technical specifications and images. However, it is important to recognize that individual perception may vary depending on the customer. For this reason, we wish to clarify that personal expectations or subjective perceptions regarding the colors, textures, materials or aesthetic aspects of the products are not considered valid reasons for making a return.

We recognize that each customer may have a unique perception when it comes to evaluating a product. However, differences in subjective perception cannot be considered defects or inaccuracies of the product. In addition, we would like to highlight some important aspects:

a) Color Variation: Please note that the colors of the products shown on our site may differ slightly from the actual colors of the item. This color variation is not considered a defect or non-conformity. Therefore, it is not a valid basis for a return or refund, as such differences may depend on the monitor settings or other technical factors.

b) Subjective Perception: Subjective perception or personal expectations are counterbalanced by the presence of specific information and size guides on the product pages. This information reflects the reality of the product as closely as possible. Therefore, personal expectations or subjective perceptions are not a valid basis for refunds.

We are committed to ensuring that product information is as accurate and transparent as possible, in order to help our customers make informed decisions. If you have any questions or concerns about the products before purchasing, we encourage you to contact us for further clarification.

1. EXCHANGE

In case the item received does not correspond to the size chosen, you have the option to exchange the item for a larger/smaller size or for any other item on our site.
You must return the item you wish to exchange no later than 14 days after receiving the package.
You will receive all the instructions, including the address for returning the package, on your email address after contacting us.
The exchange will be sent as soon as the package is received and inspected at our main warehouse.
The size exchange is not allowed in case the customer makes a mistake in ordering despite having viewed the 

or and measured using the appropriate size chart. In addition, size changes or returns/refunds are not permitted if the customer has not consulted the same size guide on each page before purchasing.

Note: we do not offer returns or exchanges in the event of delays. If you have any questions or concerns about our return policy, please contact our customer service team at info@ahrico.com

The size of the items may differ by 1/3 centimeters from the declaration on the size chart. Having taken note of this, the customer by purchasing accepts the following possibility.

By purchasing, you declare that you have taken into consideration the return policy, with consequent acceptance of the same.

2. REFUND

You must return the item, your return must have a tracking code, which is shared with us. This way we can see exactly when your return has arrived at our warehouse and immediately initiate a refund. Without a tracking code we cannot track your shipment and your right to a refund expires because we cannot confirm whether your order has actually arrived.

IMPORTANT:

You can return your package via any logistics service. Unfortunately, we do NOT cover the shipping costs for your package, so we recommend choosing the cheapest delivery option with the tracking option.
Any courier service is allowed for the return, with shipping costs paid by the customer.
We will refund your purchase within 14 days of receiving the package in our main warehouse in Asia.
The refund will be made to the payment method used for the purchase unless otherwise specified by the customer or internal issues.

Thank you for your understanding.

Contacting the seller for a dispute/chargeback request

If the consumer intends to file a dispute or chargeback request with the bank or payment service provider, it is mandatory to contact the seller first. The consumer must inform the seller in writing of the problem and give them the opportunity to resolve it. This can be done via email or through the contact form on our website. If the seller does not respond within a reasonable time or if the issue is not resolved to the consumer's satisfaction, the consumer may consider filing a dispute or chargeback. By contacting the seller first, the consumer gives the opportunity to resolve the issue quickly and efficiently without the intervention of third parties.